Terms of service
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Article 1 – Definitions
For the purposes of these Terms & Conditions, the following definitions apply:
Cooling-off Period: The period during which the consumer may exercise their right of withdrawal.
Consumer: A natural person who is not acting in the course of a profession or business and enters into a distance contract with the business.
Day: A calendar day.
Continuing Contract: A distance contract relating to a series of products and/or services where the delivery or purchase obligations are spread over a period of time.
Durable Medium: Any means that enables the consumer or Nifora Shop to store information addressed personally to them in a way that allows future access and unchanged reproduction of the stored information.
Right of Withdrawal: The consumer’s right to withdraw from a distance contract during the applicable cooling-off period.
Business: The natural or legal person offering products and/or services to consumers at a distance.
Distance Contract: An agreement concluded between the consumer and Nifora Shop through an organized distance-selling system, using one or more means of remote communication without the parties being physically present together.
Remote Communication: Any method that may be used to conclude an agreement without the consumer and Nifora Shop being physically present in the same place.
Terms & Conditions: These Terms & Conditions of Nifora Shop.
Article 2 – Nifora Shop
These Terms & Conditions apply to purchases made from Nifora Shop.
For questions regarding an order, product, or these Terms & Conditions, customers may contact our Customer Support team.
Customer Support: info@niforashop.com
Article 3 – Applicability
These Terms & Conditions apply to every offer made by Nifora Shop and to every distance contract or order entered into between Nifora Shop and the consumer.
Before a distance contract is concluded, these Terms & Conditions will be made available to the consumer. Where this is not reasonably possible, we will explain where the Terms & Conditions can be reviewed and provide them free of charge upon request.
When an agreement is concluded electronically, these Terms & Conditions may also be provided electronically in a format that allows the consumer to save and access them.
If additional product- or service-specific terms apply, those terms will be provided in the same manner.
If any provision of these Terms & Conditions is found to be wholly or partially invalid or unenforceable, the remaining provisions will continue to apply. The affected provision will, where appropriate, be replaced by a valid provision that reflects its original purpose as closely as possible.
Article 4 – Our Offers
If an offer is available only for a limited period or is subject to specific conditions, this will be clearly stated.
We aim to provide complete and accurate descriptions of our products, digital content, and services so customers can make informed purchasing decisions.
Product photographs and other visual materials are intended to represent our products as accurately as reasonably possible. Obvious errors or mistakes in an offer do not bind Nifora Shop.
Where applicable, an offer will provide relevant information regarding:
- The price, including applicable taxes
- Any delivery charges
- Payment and delivery arrangements
- How the agreement is concluded
- Whether a right of withdrawal applies
- The period during which the offer or price remains valid
- Any applicable minimum contract duration
- Any other important conditions associated with the purchase
Article 5 – The Agreement
An agreement is concluded when the consumer accepts an offer from Nifora Shop and satisfies the applicable conditions.
When an order is placed electronically, Nifora Shop will provide electronic confirmation of the order.
We take reasonable technical and organizational measures to protect electronic transactions and provide a secure shopping environment. Where electronic payments are available, appropriate security measures will be used.
Within the limits permitted by applicable law, Nifora Shop may assess whether an order can responsibly be accepted. Where there are reasonable grounds to do so, we may refuse an order or apply additional conditions.
Relevant information regarding the purchase, customer service, guarantees, withdrawal rights, and other applicable conditions will be provided to the consumer as required by law.
Article 6 – Right of Withdrawal
Consumers may have the right to withdraw from an eligible purchase without providing a reason during the legally applicable cooling-off period.
For eligible physical products, the cooling-off period generally begins on the day after the consumer, or a third party designated by the consumer other than the carrier, receives the product.
If several products from the same order are delivered separately, the applicable period may begin after the final product is received.
For certain services and eligible digital content not supplied on a physical medium, consumers may have at least 14 days to withdraw from the agreement without providing a reason.
Where legally required information regarding the right of withdrawal has not been provided, the withdrawal period may be extended in accordance with applicable law. Pasted markdown
Article 7 – Customer Responsibilities During the Cooling-Off Period
During the cooling-off period, customers should handle products and their packaging with reasonable care.
Products should only be opened or handled to the extent necessary to determine their nature, characteristics, and functionality, similar to how a customer would reasonably inspect a product in a physical store.
A customer may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary for this purpose.
Article 8 – Exercising the Right of Withdrawal
Where the right of withdrawal applies, consumers may exercise this right within the applicable statutory period.
Customers are not required to provide a reason for exercising an eligible right of withdrawal, although Nifora Shop may ask for the reason to help us better understand the customer experience.
Please contact our Customer Support team for instructions on submitting a withdrawal or eligible return request.
Article 9 – Refunds Following Withdrawal
If a withdrawal request is submitted electronically, Nifora Shop will provide confirmation of receipt where required.
Where a consumer validly exercises their statutory right of withdrawal, eligible payments will be refunded in accordance with applicable law.
Unless Nifora Shop has offered to collect the returned product, we may wait to issue the refund until we have received the product or the consumer provides evidence that the product has been returned, whichever occurs first.
Unless otherwise agreed, refunds will be made using the same payment method used for the original transaction.
If the customer selected a more expensive delivery method than our least expensive standard delivery option, the additional cost of that upgraded delivery method may not be refundable. Pasted markdown
Article 10 – Exceptions to the Right of Withdrawal
Certain products and services may be excluded from the right of withdrawal where permitted by applicable law and where the exclusion has been clearly communicated before purchase.
These may include, where legally applicable:
- Products made specifically to the customer's specifications or clearly personalized
- Products that deteriorate quickly or have a limited shelf life
- Sealed products that are unsuitable for return for health protection or hygiene reasons once the seal has been broken
- Products that, due to their nature, become inseparably mixed with other goods after delivery
- Certain fully performed services where the customer expressly agreed to performance beginning before the withdrawal period ended
- Certain digital content where delivery has begun with the customer's express consent and acknowledgment
- Other goods or services legally exempt from withdrawal rights
For skincare and beauty products in particular, hygiene-related return restrictions may apply where legally permitted after a product has been opened or its seal has been broken.
Article 11 – Prices
Prices displayed by Nifora Shop include applicable VAT where required.
During the stated validity period of an offer, prices will generally not be increased except where changes result from applicable taxes or other circumstances permitted by law.
Any price changes will be handled in accordance with applicable consumer protection requirements. Pasted markdown
Article 12 – Product Compliance & Additional Guarantees
Nifora Shop is committed to providing products that correspond with their descriptions and the specifications communicated at the time of purchase.
Our products will comply with applicable legal requirements and reasonable expectations regarding quality and usability.
Any additional commercial guarantee offered by Nifora Shop, a supplier, manufacturer, or importer does not limit the consumer's statutory rights.
Article 13 – Delivery & Fulfilment
We take reasonable care when processing and fulfilling orders.
Orders will be delivered to the address provided by the customer during checkout.
We aim to process and deliver accepted orders within the stated delivery timeframe. Where no different timeframe has been agreed, orders will be handled within the timeframe required by applicable law.
If an order is significantly delayed or cannot be fulfilled, we will communicate with the customer and provide the options available under applicable law.
If an ordered product cannot be supplied, we may offer an appropriate replacement where permitted. Where a replacement is supplied, the customer's applicable withdrawal rights remain protected.
The risk of loss or damage generally remains with Nifora Shop until the order has been delivered to the consumer or their designated recipient, unless otherwise expressly agreed. Pasted markdown
Article 14 – Subscriptions, Duration, Cancellation & Renewal
Where Nifora Shop offers recurring subscriptions or automatic refills, the applicable subscription terms will be presented to the customer before purchase.
Customers may cancel eligible ongoing subscriptions in accordance with the cancellation options and notice periods communicated at the time of purchase and applicable consumer law.
Where required by law, customers will be able to cancel a subscription using a method reasonably comparable to the method used to enter into it.
Automatic renewals and ongoing subscription arrangements will be handled in accordance with applicable consumer protection laws.
For Nifora's automatic refill program, customers should review the subscription terms displayed when selecting Save 20% with Automatic Refills, including the applicable delivery frequency, discount, and cancellation terms.
Article 15 – Payment
Customers are responsible for providing accurate and complete payment information.
Payments must be made according to the payment conditions displayed during checkout.
If a customer discovers an error in their payment information, they should notify Nifora Shop as soon as possible.
In cases of non-payment, Nifora Shop may take reasonable steps permitted under applicable law and may charge reasonable costs where those costs have been properly communicated and are legally permitted.
Article 16 – Complaints
We want every Nifora customer to have a positive experience. If something isn't right with your order or experience, please contact our Customer Support team so we can review the issue and help find an appropriate solution.
Please provide a clear description of the issue and any relevant order information so we can assist you efficiently.
Complaints will be reviewed and responded to within the applicable timeframe. If additional time is required to investigate a matter, we will provide an acknowledgment and, where possible, an indication of when a more detailed response can be expected.
Where a complaint is found to be valid, Nifora Shop will provide an appropriate remedy in accordance with applicable consumer law.
Article 16.1 – Business Identity
Trading Name: Nifora Shop
Customer Support: info@niforashop.com
Article 17 – Disputes & Applicable Law
The original Terms state that agreements governed by these Terms & Conditions are subject to Dutch law and provide procedures for unresolved consumer disputes. Pasted markdown
Customers are encouraged to contact Nifora Shop first if they experience an issue so that we have an opportunity to resolve the matter directly.
Nothing in these Terms & Conditions is intended to remove or restrict any mandatory consumer rights that apply under applicable law.
Article 18 – Additional or Different Provisions
Any additional provisions or provisions that differ from these Terms & Conditions must not unfairly disadvantage the consumer.
Where required, such provisions will be provided in writing or in another accessible format that allows the consumer to save and review them later.